Key Responsibilities 

QA Strategy & Leadership 

• Define and implement QA strategy for Salesforce programs (Service, Experience Cloud) 
• Establish standardized testing frameworks aligned with Public Sector agency SDLC and governance models 
• Lead QA planning, estimation, and resource management across project phases 

Test Planning & Execution 

• Develop comprehensive test plans, including: 
• Functional testing 
• System Integration Testing (SIT) 
• User Acceptance Testing (UAT) support 
• Regression and end-to-end testing 
• Ensure validation of Salesforce configurations, customizations, and integrations 

Integration & Data Validation 

• Oversee testing of integrations between Salesforce and: 
• Legacy systems  
• Third-party/vendor platforms, if any 
• Validate data migration, transformation, and reconciliation processes 

Automation & Tools 

• Implement and manage test automation frameworks using tools such as: 
• Selenium, Provar, Copado QA, or similar 
• Drive automation adoption to improve regression coverage and delivery timelines 

Compliance, Security & Governance 

• Ensure QA processes adhere to Agency needs 
• Validate role-based access, data privacy, and audit controls within Salesforce 

Defect Management & Reporting 

• Lead defect tracking, triage, and resolution processes 
• Provide QA dashboards, metrics, and status reporting to stakeholders 
• Ensure traceability between requirements, test cases, and defects 

Stakeholder Collaboration 

• Work closely with: 
• Project Managers, Business Analysts, and Developers 
• Agency stakeholders and System Integrator teams 
• Support UAT cycles and business validation activities 

Typical Deliverables 

• QA Strategy and Test Plans 
• Test cases, scripts, and automation frameworks 
• Defect logs and QA metrics dashboards 
• UAT support documentation and sign-off artifacts 
• Release readiness and go-live validation reports 

Required Qualifications 

• Bachelor’s degree in Computer Science, Information Systems, or related field 
• 8+ years of QA experience, with 3+ years leading QA teams 
• Deep understanding of QA methodologies and SDLC 
• Hands-on experience in Salesforce testing (Service Cloud) 
• Hands-on experience in testing integrations and data migration 
• Experience working in public sector or regulated environments 
• Experience with test automation tools (Provar, Selenium, Copado QA) 
• Experience with CI/CD pipelines and DevOps practices  
• Excellent communication and stakeholder engagement 
• Strong leadership and team management skills 

Preferred Qualifications 

• Salesforce certifications (Administrator or Platform App Builder preferred) 
• QA certifications (ISTQB, CSTE, or equivalent) 

Key Competencies 

• Analytical thinking and attention to detail 

Work Environment & Expectations 

• Hybrid role (Iseline NJ and NYC) 
• Onsite presence at Client location in NYC  for key testing phases (SIT/UAT) 

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